Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building A-Test
    3. Building Hours and Access
    4. Holidays
    5. Insurance Requirements
    6. Moving Procedures
    7. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Bomb Threat and Suspicious Device
    4. Civil Disturbance
    5. Elevator Malfunction
    6. Fire and Life Safety Systems
    7. Fire Emergency
    8. Fire Prevention
    9. Flooding
    10. Homeland Security
    11. Medical Emergency
    12. Power Failure
    13. SafetyMax
    14. Severe Weather
    15. Threatening Person and Armed Intruder
    16. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Elevator Malfunction

If you are in an elevator and it malfunctions, remain calm. Modern elevator technology makes it virtually impossible for the elevator to fall. There is no physical danger in a stalled elevator, only the inconvenience of waiting to be released. Pressing the emergency button within the cab will alert Building Management and Security that the elevator is malfunctioning. The cab number will be identified, and so too, the specific floor on which it is stuck. The elevator company will be notified immediately and a technician dispatched to correct the problem. During business hours, these technicians are usually on-site and can respond very quickly. Building Management staff and/or Security will remain in constant contact and let you know what is being done.

In the event of a power outage, elevators will continue to operate using our emergency power generator. Should an outage occur, elevator lights will remain on, but the car itself will temporarily cease moving. Each elevator will automatically return to the lobby, their doors will open, and they will remain inoperable until the power has been restored.

IN THE EVENT OF A FIRE, ELEVATORS MUST NOT BE USED FOR EVACUATION. USE THE STAIRWELLS.