Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building A-Test
    3. Building Hours and Access
    4. Holidays
    5. Insurance Requirements
    6. Moving Procedures
    7. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Mail Service
    7. Maintenance Requests
    8. Parking, EV Charging and Bicycle Parking
    9. Security
    10. Signage and Directory
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Bomb Threat and Suspicious Device
    4. Civil Disturbance
    5. Elevator Malfunction
    6. Fire and Life Safety Systems
    7. Fire Emergency
    8. Fire Prevention
    9. Flooding
    10. Homeland Security
    11. Medical Emergency
    12. Power Failure
    13. SafetyMax
    14. Severe Weather
    15. Threatening Person and Armed Intruder
    16. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Moving Procedures

Notification
Please provide the following information to the Building Management Office three (3) weeks prior to the intended move date.

Move Date
For the benefit of all Tenants, major moves/deliveries can only be accommodated on weekends or after 6:00 p.m. on weekdays. Please specify the date and time desired as soon as possible to avoid conflicts with the reservations of the Loading Dock and Service Elevators.

Moving Company
Please submit the name of the moving company, telephone number and name and number of the onsite moving supervisor. It is recommended that the moving company supervisor visit the Building to become familiar with the elevator locations, clearances and conditions before the move is scheduled. In addition, the moving company must submit a certificate of insurance prior to the move and must comply with all moving rules and regulations. Please have the movers use plywood or Masonite to cover the carpets, elevators, and wall covering to prevent any unnecessary damage. The moving contractor will be responsible for any damage to the Building incurred during the move. Movers must report any electrical problems or equipment breakdowns that occur. At the conclusion of any move, the moving company is responsible for removing all trash, packing cartons, and moving boxes. The Building trash containers are not to be used for moving debris.

Service Elevators
The Building has two separate freight elevators accessible through the loading dock. The elevators and the service entrance to the Building are the only means to be used for moving boxes, furniture or equipment. Passenger elevators and lobby entrances may not be used during a move. All vehicles used for loading and unloading must use the loading dock. Damage caused to any elevator or to the Building during a move will be charged to the tenant. All materials, pallets, etc., to be hoisted in service elevators must be containerized and broken down or sized to fit the cabs and will be limited in weight and size to the capacity of the elevators as follows:

Freight Elevator #1 - 3500 lbs.
(5’10”W x 5’3” x 10”H)

Freight Elevator #2 - 4000 lbs.
(4’11”W x 7’73/4” x 10”H)

Loading Dock Security
The entrances to the Loading Dock will be locked after 9:00 p.m. - 6:00 a.m., Monday - Friday. For access during the secured hours, Security can be reached via the intercom located next to the Loading Dock. You are required to hire a security guard to operate the freight elevator during your move. Please coordinate this with the management office.

Insurance
It is necessary that any company or persons performing work for any tenant are fully insured with proper additional insured as outlined in the Lease Agreement. Please forward copies of the certificates of insurance, before any work is performed, to the Building Management Office.

REQUIRED FORMS & REQUESTS IN WRITING
Directory Listing
Please specify in writing exactly how the company name should be listed.

Suite Sign
Please specify in writing exactly what should appear on the suite sign.

Tenant Contact Information Form
Each tenant at move-in is asked to complete a Tenant contact information form, which may be accessed through Tenant Services Portal. This form is a list of contact names and home phone numbers to be used for day-to-day operations, for emergencies, for fire/safety wardens, rent and lease inquires, and to list the disabled employees. These names and phone numbers are kept in a confidential file. This information should be updated any time changes occur in personnel or the disabled employee list.

Parking Application
Will your company be utilizing all the spaces provided for in the Lease? Please turn in the parking applications as soon as possible, so that parking cards may be programmed.

Building Access Cards
Please provide a list of all employees who will need access to the Building after hours.

Mail Delivery
Notify the United States Postal Service and all clients of the new mailing address before the actual move-in date. A mailbox will be issued by the United States Postal Service. All keys are distributed by USPS and should be returned to them.

Building Regulations
The Lease contains the Building rules and regulations. If you have a question, please contact the Property Management Office.